FAQs for Therapists

You are likely to have some questions when considering listing your practice on SacWellness. The following are some of the questions I most anticipate people to ask. Click one of the following to jump to any given FAQ.

Who Can Sign up for a listing?

SacWellness is intended to be a resource to help connect mental health professionals and potential clients in the greater Sacramento area. Although we would like to include all those who work in mental health, SacWellness is currently only open to those who are Licensed mental health professionals or who are pursuing licensure and receiving appropriate supervision to allow them to see clients. As the site is focused on helping people find therapy, psychiatrists may register for listings if their practice includes psychotherapy and not solely medication management. We are planning on creating an extension of SacWellness that will include psychiatry and other mental health professionals (see the next question).

Why is my license and/or profession not included in SacWellness?

This is complicated. The short answer is because we want to avoid the potential of people becoming confused about the difference between those who are licensed therapists and those who provide other services and/or carry credentials but no formal license.

The long answer is that we are in the process of figuring out exactly how best to include other licenses and professionals in our system, while keeping them separate so that users can search for specific services such as therapy, life coaching, or psychiatry. We are planning on extending the coverage of SacWellness in the future by implementing subdomains dedicated to different specialists. Our current plans include inclusion of psychiatrists and groups, but as time goes on we may include life coaches and addiction specialists.

Why am I limited to 15 issues in my profile?

We’ve intentionally limited the number of issues you can associate yourself with in your profile to 15. This is to encourage therapists to carefully consider and designate only the issues they have experience in, training in, and/or interest in working with. Many other therapist directory sites allow for an unlimited number of specialties/issues to be selected. This creates a problem of over saturation in some cases. Take the issues of anxiety and depression for example. How many of us do you think are listed on Psychology Today under depression and anxiety? It’s true that most of us do work with these issues, but how many of us would actually claim them as specialties if pressed to choose only 15?

I for example am interested and slightly educated in working with adoption. If given unlimited options I might choose to list adoption as one of my issues. However, would potential clients in this case be better served by me or by someone who has been trained and has extensive experience in working with adoption?

If somebody seeks me out and chooses to see me for issues related to adoption, that is one thing, but if someone is looking specifically for someone who works with adoption issues, we want SacWellness to be able to provide them with that. by requiring therapists to choose only 15 issues, they’re less likely to endorse options like depression and anxiety as a strategy of casting a wide net. This creates a better user experience for potential clients.

Why are listings separated into cities?

Many other directories primarily rely on zip codes for users to search for specific locations. We plan on adding this function at some point, but it has some real downsides that we thought could be avoided by categorizing by city instead. When you really think about it, when someone is looking for a therapist, they may be unlikely to care about how close a therapist is, as long as they aren’t really far away. In some cases people might actually want to see a therapist that isn’t too close to home. In sorting by cities, SacWellness facilitates this. Users can also pan around the mapped results if they want to see specific areas. This brings up another problem I see with using zip codes. I live 2 miles away from my office, but that happens to be in another zip code. When I search my home zip code on some of the directories I’m listed on, my office doesn’t come up in the results even though its right down the street. There is usually a way to adjust the search radius, but its often hard to find, and I don’t think many people will bother with that. Categorizing by city makes for a more simple, browsable experience.

Why is my city not listed?

Because SacWellness works by sorting therapists into cities, I have chosen to omit cities smaller than 15,000 residents. Doing this avoids therapists in those cities getting diminished coverage in search results. For example Gold River is a city of 7,912 (2010). A therapist listed as being in gold river would then theoretically have a potential client exposure range of about 8,000 while someone with an office right next door in Fair Oaks would have a potential client exposure range of 31,000. In cases like this I thought it would be best to just blend the two. If your office is located in an area outside of any of those listed in SacWellness you can choose the option that you feel most people would associate with your location. If you think your area should be included or we’ve made a mistake in omitting it, please contact us at info@sacwellness.com to let us know.

How are the “featured therapists” on the front page selected?

The “featured therapists” shown on the front page of SacWellness are selected at random each time the page is loaded.

What determines the order that therapists appear in on search result pages?

The order in which therapists appear on search result pages is determined at random. As such, each therapist has a chance at appearing on the first page of search results every time a potential client searches for a therapist on SacWellness.

Why is SacWellness so cheap?

Because barring unforeseen circumstances I’m doing this whole thing myself! That’s a large part of why I made SacWellness. I have accumulated lots of know how over the last several years of building my practice. This is something I can do with all of the internet marketing knowledge I have gained.

Why do some categories use the word “therapy” and others “counseling”?

When writing any web content you should do some keyword research to discover what keywords are being searched for. In some cases counseling is searched for more frequently than the word therapy. For example, I ran a search today and Google says that the average monthly search volume for premarital counseling is 9,900, while premarital therapy has an average monthly search volume of 40. So I chose counseling.

Why do you use LGBT throughout the site instead of LGBTQ, LGBTQ+, LGBTQIA, or LGBTQIA+?

According to Google, the keyword “LGBT” is searched for much more frequently than LGBTQ, LGBTQIA, or LGBT+…which I don’t like. It feels like LGBT might leave some people feeling unincluded. But for the purpose of coming up in search engine results, LGBT is currently the best keyword choice.

If you are niching in LGBTQ or sex positive related issues you will bump up against things like this in your advertising. I’ve had several occasions where my content was flagged or advertisements were rejected because they contained the words queer, kink, or sex.

How does SacWellness handle security?

Security is really important to us. We take several measures to protect the security of the site, our members, and the people who use our site.

  • Our site uses a secure socket layer (SSL) to protect data transferred between users’ computers and the website. Have you ever noticed that some websites start with HTTP, while others start with HTTPS? the “S” on the end of our HTTP indicates that we use SSL. Our site using SSL basically means that every time a person visits our site, their browser and our website talk to each other to decide on a unique encryption code and use that to encode and decode information sent between the user and the site. Essentially SSL means that your computer and our site come up with their own freakin language and use it to talk to each other! Crazy!
  • We use a powerful security program called Sucuri. It protects our site from malicious code, brute force attacks, hacks, DDOS attacks, and other security issues. Sucuri is really awesome in that it scans our site every 6 hours and notifies us of any problems that we can then fix right away. It also provides us with a sophisticated firewall that keeps out potential threats.
  • Our site utilizes Akismet, an anti-spam utility to prevent our users from getting spam through our website.
  • We use multifactor authentication to protect the heart of our site….so somebody would literally have to torture or otherwise coerce one of us to get unauthorized access to the backend of our site.

What image sizes should I use on my listing?

Technically, the images you use on your listing can be any size you want, but there are some things you should keep in mind.

  • Try to keep your images as small as possible without them looking bad. The bigger your images, the bigger your listing page, and the slower it loads. Slow load speeds damage SEO rankings and may make your listing less likely to appear in search engine results.
  • The images that you add to be included in the carousel at the top of your listing will be automatically resized to fit the area they are displayed in. This is done by image height, so images are shrunk or stretched to meet the height of the space they are displayed in on any given screen. Generally any image with a height of 375px or more should display without any reduction in quality. If the height of your image is less than this, it may appear stretched/skewed.
  • Our system resizes your featured image to fit the spaces it is displayed in. However, if you upload an oddly sized image, our system might do weird things to it to make it fit the spaces it needs to appear in. To prevent this, we have decided on optimal sizes for featured images. Please make your featured image either 450 x 300,  562 x 375 or 1125 x 750. You can easily do this in Microsoft paint or another similar program.
  • We like to keep featured images in the sizes above so that search pages display in a neat, organized way. If we come across images that are outside of these dimensions we may edit them to fit these sizes. Doing so may require some cropping. We will do our best not to significantly alter your image, but if we need to, we will contact you about it.

After a long wait I got an error message after submitting my listing. What’s the deal?

Check your image sizes. If you try to upload an image that is too big, the system may reject it. We have tested this and found that images up to 1mb should load…..but we strongly encourage you to reduce image sizes to lower than 100k each. For reference, all of the office pictures on my listing page are 80-100k and my featured image is 18k. If you continue to have trouble after checking your image sizes, contact us.

Is there a place for groups on SacWellness?

There is currently no way for users to list groups on SacWellness. We plan to implement this in the future. If you have a group that you would like potential clients to know about, you can talk about it in your listing details and users who visit your listing will see that information, but they will not be able to specifically search for your group.

Will you consider making _____change to the site?

Yes! tell us about your ideas ^_^. For an up to date account of the things we are working on, have completed, and are planning on working on, please see our SacWellness updates and changes page